"I spent two hours with the Starpound team on launch day. Groundbreaking technology — I have seen the future."

— Paul Freet, VentureLab

Maintenance & Support

While we strongly recommend that our customers and users take advantage of StarPound's cloud-based offering (where support and maintenance are included), we understand that there are advantages to doing it, or hosting it, yourself.  StarPound Technologies offers commercial support plans that give you access to our expertise. Our support services provide you with direct access to our expert Support Engineers who are ready to assist you in the installation, development, deployment, and management of StarPound applications.

Comparison of Support Packages

 CommunitySilverGoldPlatinum
Access to Community Forums *
Updates & Patches 
Emergency Update Builds 
Web Support (trouble tickets) 
Telephone Support   
Number of Incidents UnlimitedUnlimitedUnlimited
Web Support Hours 24x724x724x7
Max Web Response Time 3 Business Days2 Business Days1 Business Days
Emergency Telephone Support Hours  Business Hours (ET)24x7 Hours (ET)
Max Phone Response Time  24 Hours2 Hours
Emergency Response Time  24 Hours 12 Hours1 Hour
     
CostFree

* Not an official support channel

Customer Support Portal

If you are an existing customer with a current support package, you may access the StarPound Customer Support Portal by clicking here, or via the "Support" tab at the top of any page on this site.